*Please note, shipping addresses cannot be changed after an order has been processed.
Why is my package still in transit?
Most packages are delivered by USPS Standard U.S. Ground within 2-8 business days. On occasion USPS is unable to meet their shipping time estimates and for that, we apologize.
More information regarding USPS Service alerts that may be effecting your area can be found here.
You can track the location of your package here. Your tracking number can be found in the email notifications we sent you. If you are unable to access your email, you can view your tracking number from within your Scentpal account. Account log in.
My package never arrived, please help.
We are sorry to hear that your package did not get delivered as expected. We are here to help.
Please reach out to our Customer Support Team.
Include your order number and tracking number with your message. These items can be found in the confirmation and shipping email notifications you were sent. If you cannot access your email, this can also be found in your account.
Where do you ship from?
We are now shipping all orders out of our brand new facility near Garden Grove, California.