Order Making

How to Make an Order?

Here are some instructions to help you place an order:

1- Register on Scentpal.

2- Log in to your Scentpal account.

3- Search or browse products. Type the number in the quantity box of your favorite items and click “Add to cart”, one piece at least. The quantities can be adjusted in case you change your mind. Products in your shopping cart are saved while you are looking for other items. Your items will be saved if you log out or accidentally close your browser.

4- If you want to know the total price including shipping costs, please fill in the shipping address on the address page, you can see the shipping method, shipping costs, and shipping time.

5- You can refer to the payment method you prefer on the payment page.

If you don’t want to register, you can choose “check as a guest”. In this way, we won’t record any of your information. But at the same time, you can’t find the information about your previous orders.

After receiving your payment, we will begin to prepare your items at once. Tracking numbers and tracking links will be sent to your registered email address after your items ship out.

How Can I Check Order Status?

You should sign in first with the correct and the same email address and password as when you make the order. Then click the “My Account” button, and you can view your order status.